"Aged Care Provider Embroiled in Federal Court Battle Over Unfair Fees A major scandal has rocked the Australian aged care industry as a class action lawsuit is launched against Arcare, one of the country's largest aged care providers. The suit, filed in the federal court, alleges that residents of over 50 Arcare facilities across four states were charged daily fees for services they were unable to use due to immobility, swallowing difficulties, or cognitive impairment. The fees, which were allegedly embedded in a "signature package," were charged between July 2020 and July 2026, leaving many vulnerable residents and their families feeling taken advantage of. The court case raises serious questions about the transparency and accountability of the aged care sector, and could have significant implications for the industry as a whole."
Arcare says it’s unable to comment on the federal court case in which it’s alleged it illegally charged feesGet our breaking news email, free app or daily news podcastResidents at one of Australia’s largest aged care providers have launched a class action lawsuit alleging fees for services such as high teas and exercise classes were illegally charged to clients who cannot use them due to immobility and other issues.The suit, filed in the federal court, alleges residents of more than 50 Arcare aged care facilities across four states were charged a daily “additional services fee” by Arcare embedded within a “signature package” between July 2020 and July 2026. This includes fees paid by residents who are immobile, unable to swallow, or cognitively impaired. Continue reading...
