Telecoms firms are facing criticism for allegedly pressuring customers into switching to digital landline services by temporarily disrupting broadband access, as the industry accelerates a major network upgrade. The shift from traditional copper lines to voice over internet protocol (VoIP) technology—relying on broadband instead—marks one of the largest telecoms overhauls since the analogue TV switch-off over two decades ago. With millions of lines already migrated, providers are rushing to meet a key deadline to complete the transition. Concerns over customer tactics have sparked debate as households adapt to the new digital infrastructure.
Companies race to switch households to ‘voice over internet protocol’ services by the end of JanuaryBT has been accused of “bullying” customers by temporarily cutting off their broadband to pressure them to upgrade to a digital landline, as providers race to switch households over before the January deadline.Telecoms companies have so far migrated 16-17m lines from the old copper network to digital voice over internet protocol (VoiP), which uses a broadband connection instead, in the biggest technological upgrade since the early 00s, when analogue TV was switched off. Continue reading...
