A long-serving cabin crew member reflects on the emotional impact of losing her job after decades in aviation, describing how her role shaped her identity and sense of purpose. The mass layoffs, which affected thousands during the pandemic, were condemned by lawmakers as a "national disgrace," highlighting the severe toll on workers in the industry. Her story underscores the deeper personal consequences beyond financial hardship for those who built careers in hospitality and service. The account offers a rare glimpse into the human side of aviation’s pandemic crisis.
Cabin crew worker was among thousands of staff laid off during pandemic in what MPs called a ‘national disgrace’During a 30-year career as a member of British Airways’ cabin crew, Tess De Mello took pride in a job well done, saying she regularly went above and beyond to make passengers more comfortable. To her, the role was more than just employment – it was part of her identity.“I took pride,” she said. “I really took pride in myself, I took pride in my role, I took pride in everything because it was everything I wanted to be.” Continue reading...
