Leading UK retailers ‘breaking law’ by not refunding customers for returned goods, Which? finds

A consumer watchdog investigation reveals leading online retailers are frequently violating refund laws by refusing to cover delivery fees for returned items, while others are failing to reimburse customers for the full cost of unwanted purchases. The findings suggest widespread non-compliance with consumer protection regulations, leaving shoppers out of pocket when returning goods. The report highlights systemic issues across major retailers, raising concerns over fair treatment in e-commerce transactions.

Consumer group says online shops routinely failed to reimburse delivery costs of unwanted purchases or cost of itemsLeading retailers are breaking the law by failing to properly refund customers for returned goods, a Which? investigation has found.Some of the UK’s biggest online shops routinely failed to reimburse delivery costs when customers returned unwanted purchases, while others failed to refund the cost of the goods themselves. Continue reading...