A new government pledge aims to strengthen protections for disabled air travellers, addressing long-standing concerns about inadequate support, including damaged wheelchairs and lack of assistance. While an industry-led report acknowledges progress since a major review last year, nearly one in five disabled passengers still report dissatisfaction with their flying experience. The commitments follow widespread reports of stranded passengers and a push for systemic improvements in accessibility. Experts emphasize that further work is needed to meet the demands of a review that highlighted repeated failures in airline assistance.
Despite recent progress, almost a fifth of air travellers with disabilities are still dissatisfied with their experienceDisabled passengers will have better safeguards when flying, the government has pledged, including protection from damaged wheelchairs and support from trained staff.A report from an industry-led accessibility group said there was “much more to be done” but progress was being made, a year after a review led by Tanni Grey-Thompson demanded action to improve air travel in response to numerous incidents in which passengers had been left stranded without assistance. Continue reading...
