UK Telecoms Giant Slammed with Record £28m Fine for Abusing Customer Contracts Virgin Media, one of the UK's largest telecommunications companies, has been hit with a massive £28 million fine by the country's telecoms watchdog, Ofcom. The hefty penalty comes after a lengthy investigation revealed that Virgin Media deliberately mishandled millions of phone calls from customers attempting to cancel their contracts over a nearly three-year period. The shocking practice involved call-dropping tactics, unnecessary transfers, and leaving customers on hold for extended periods with no explanation. This egregious behavior has sparked outrage among consumers, who are already wary of being tied into lengthy and often expensive contracts.
Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone callsVirgin Media has been fined £28m by the UK telecoms watchdog for repeatedly preventing customers from cancelling their contracts over a near-three-year period.Ofcom discovered that Virgin Media “likely mishandled” millions of phone calls between the start of 2022 and autumn 2024, with deliberate call-dropping tactics, unnecessary call transfers and putting customers on hold for “no reason”. Continue reading...
